KPI Mystery Shopping

Welcome to KPI Mystery Shopping

We are a proudly Australian-owned and operated, servicing Australia, New Zealand and parts of Asia

We are a well-respected provider of:

  • Mystery Shopping Report Services to the Retail industry

  • Mystery Shopping Report Services to the Food & Beverage sector

  • Mystery Guest Reports to the Accommodation sector

  • Mystery Visitor Reports to the Public Service sector including Councils, Transport etc

  • Brand Support services to ensure retailers are promoting your products fairly

The industries we partner with.



From high end fashion and luxury hardgoods, through to volume driven discount stores.



From 5-star hotel chains to tourist park cabins, and everything in between.


Consumer delivery services

From popular restaurant quality food deliveries to fast food. Also, boutique online orders and many more niche markets.


Real Estate

Including measuring open house performance through to off the plan selling.


Brand Support

Measuring how your product performs against the competition in various retail settings.


Restaurants and Fast-Food

From white tablecloth fine dining through to food court convenience.


Council and Government

Interacting with staff in administration roles, to staff at Recreation centres and Library’s etc.

Next Generation Mystery Shopping Software

Our reporting platform

  • Real Time Reporting & Analytics
  • Compare results by groups, states, supervisors etc
  • View individual staff performance
  • By Question breakdowns
  • Location Rankings
  • Access Hierarchy from Store Manager to CEO
  • Export your data direct to Excel
  • Platform built in-house, fully customisable
  • Always evolving, with new features dropping regularly

Request your
Free Mystery Shop