KPI Mystery Shopping

Welcome to KPI Mystery Shopping

We are a proudly Australian-owned and operated, servicing Australia, New Zealand and parts of Asia

We are a well-respected provider of:

  • Mystery Shopping Report Services to the Retail industry

  • Mystery Shopping Report Services to the Food & Beverage sector

  • Mystery Guest Reports to the Accommodation sector

  • Mystery Visitor Reports to the Public Service sector including Councils, Transport etc

  • Brand Support services to ensure retailers are promoting your products fairly

The industries we partner with.

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Retail

From high end fashion and luxury hardgoods, through to volume driven discount stores.

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Accommodation

From 5-star hotel chains to tourist park cabins, and everything in between.

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Consumer delivery services

From popular restaurant quality food deliveries to fast food. Also, boutique online orders and many more niche markets.

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Real Estate

Including measuring open house performance through to off the plan selling.

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Brand Support

Measuring how your product performs against the competition in various retail settings.

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Restaurants and Fast-Food

From white tablecloth fine dining through to food court convenience.

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Council and Government

Interacting with staff in administration roles, to staff at Recreation centres and Library’s etc.

Next Generation Mystery Shopping Software

Our reporting platform

  • Real Time Reporting & Analytics
  • Compare results by groups, states, supervisors etc
  • View individual staff performance
  • By Question breakdowns
  • Location Rankings
  • Access Hierarchy from Store Manager to CEO
  • Export your data direct to Excel
  • Platform built in-house, fully customisable
  • Always evolving, with new features dropping regularly

Request your
Free Mystery Shop