Experience The Difference

KPI Mystery Shopping is proudly Australian-owned and operated covering Australia, New Zealand and parts of Asia

Welcome to KPI Mystery Shopping

With a history spanning over 25 years, KPI Mystery Shopping Pty Ltd is a Australian family owned and operated business, renowned for delivering top-notch Mystery Shopping reports. We cater to a wide array of industries reliant on customer service across Australia, New Zealand, and various parts of Asia.

Some of the industries we have helped reach customer service excellence! 

  • Mystery Shopping Report Services to the Retail Industry
  • Mystery Shopping Report Services to the Food & Beverage sector
  • Mystery Guest Reports to the Accommodation sector
  • Mystery Visitor Reports to the Public Service sector including Councils, Transport etc
  • Brand Support services to ensure retailers are promoting your products fairly

Find out more about the services we can provide your industry.

Retail

Measuring how your product performs against the competition in various retail settings.

Accommodation

From 5-star hotel chains to tourist park cabins, and everything in between.

Council and Government

Interacting with staff in administration roles, to staff at Recreation centres and Library’s etc.

Real Estate

Including measuring open house performance through to off the plan selling.

Restaurants and Fast-Food

From white tablecloth fine dining through to food court convenience.

Brand Support

Measuring how your product performs against the competition in various retail settings.

Consumer delivery services

From popular restaurant quality food deliveries to fast food. Also, boutique online orders and many more niche markets.

Our reporting platform

Scroll to Top