We are KPI Mystery Shopping

Proudly Australian owned and operated covering Australia, New Zealand and parts of Asia

We are a well respected provider of:

  • Mystery Shopping Report Services to the Retail and Food & Beverage sector Mystery Guest Reports to the Accommodation sector
  • Mystery Visitor Reports to the Public Service sector including Councils, Transport etc
  • Other associated services

Experience The Difference

  • 30+ years of experience in the hospitality, retail & service industries
  • National, regional and international coverage
  • Highly trained – experienced field operatives


  • Reports & analysis tailored to your exact specifications
  • Add/change checkpoint outcomes & modules as your requirements evolve
  • Change scenarios from cycle to cycle in line with your current promotions/training

Detailed Reporting

  • Detailed visit commentaries of 600+ words per module
  • Detailed analysis, vertical & horizontal, for individual sites & the consolidated group
  • Current & trending historical results for individual sites & the consolidated group

Easy Access

  • Secure online reporting with multi-level authorised access levels
  • Online results constantly updated with each reporting cycle

Value for Money

  • Premium reporting at competitors ‘basic report’ rates
  • No surcharge for sites located in remote regional areas
  • Complimentary set up, customisation & ongoing change requests

Get your team on the money... Today!

Why our Mystery Shopping program is right for you!

With bricks & mortar competition getting even tighter with the growing online channel. Now more than ever you need to make certain every customer has the best possible experience at your sites. Don’t delay; contact us today for further information about our effective Mystery Shopping program.

Try before you buy

We are confident you will love our reports, please try before you buy!