Mystery Shopping for Real Estate
Gain the edge, the questions we answer for you:
- Was the property presented attractively and professionally?
- Was the sales associate professionally presented, well-groomed, and wearing appropriate business attire?
- Were clients acknowledged promptly after entering the property or sales office with either a smile or a greeting?
- Were clients approached in a timely manner after entering the property or sales office and engaged in conversation?
- Did they offer their name and ask clients for theirs during the conversation?
- Did they ask how the client had heard about the property?
- Did they come across as being genuinely friendly and sincere?
- Did they treat the client with respect, leaving them feeling valued?
- Did they listen attentively to the client’s requirements and demonstrate this by the relevancy of their responses and suggestions?
- Did they ask open and probing questions to ascertain the client’s specific requirements?
- Did they ask insightful follow-up questions that challenged the client’s original requirements and presented them with further considerations?
- Did they ask qualifying questions about the client’s financial position subtly and professionally?
- Did they comment positively about the property’s floor plan, size, interior, exterior etc.?
- Did they speak with enthusiasm about the desirability of the property’s location and the location itself?
- Did they comment positively about the property’s value and growth potential?
- Did they suggest a financial institution that could perhaps assist with financing the purchase?
- Did they seek confirmation that the property had met the clients’ requirements by asking a series of closed questions?
- Did they ask for the client’s contact details?
- Did they offer floor plans and other property literature?
- Did they offer to show the client other properties that suited their requirements?
- Did they promptly follow up by contacting via email or telephone after the client viewed the property?
The stakes are high, as your Mystery Shopping provider we will have a significant impact on turning opportunities into sales. Find out who are your top performers, you might be surprised.
KPI Mystery Shopping delivers quality Mystery Buyer reporting across Australia. Our offer is a standout in terms of accuracy, unrivalled detail, and value for money.
Our Mystery Buyer reports measure the buyer’s experience, encompassing customer courtesy, knowledge, selling skills, and all those little touches that make for a standout presentation.
Our Mystery Buyer reports feature detailed narratives for each stage of the buyer’s journey, from the marketing experience, the visit experience, and follow-up.
Individual checkpoint compliance scoring, coupled with detailed narratives, captures the experience of each part of the journey whilst supported by highly communicative KPI metrics. Acting on this unique feedback will result in delivering more sales opportunities.
With KPI Mystery Shopping, you will be on track to convert more enquiries into sales.