Mystery Shopping for Fast Food Outlets
The challenge is to consistently serve up quality food at a fast pace, at volume pricing, and with a smile to build brand loyalty.
- Deliver friendly interactive service, to build rapport, to build loyalty, to achieve a sustainable loyal customer base.
- Maximise the return on every purchase by, upselling to a larger size, and turning one item into a meal deal add-on bundle.
- Attract customers with obvious cleanliness and hygiene standards in the preparation area, the display area, as well the dress and grooming standards of your team.
One poor customer experience can easily result in no repeat visits by the entire ‘village’, the ‘village’ being their family, friends, or business colleagues. After all, don’t we all talk about our experiences, both good and bad. Word of mouth is still the primary marketing tool.
The challenge is to make sure every customer entering your outlets happy with the, attentive friendly service, happy with the quality of the food and beverages served up, all in clean and hygiene surroundings. To make them feel valued as they should be. To win them over and retain their custom, and by extension, win over their entire ‘village’ by word of mouth.
Brand loyalty is earned by consistently delivering the best customer service experience, if not, your competitors who deliver that V.I.P experience will welcome your customers, and with the consistency of delivering that V.I.P level of customer service, keep them.
We will support you in meeting the challenge
KPI Mystery Shopping offers top-notch Mystery Shopping reports across Australia, New Zealand, and SE Asia. Our reports ensure accuracy, detailed insights, and great value.
We measure customer experience consistency, covering courtesy, presentation, and sales skills. Detailed narratives capture unique nuances.
Our reports detail every stage: greeting, sales interaction, add-ons, and more. Each part is scored individually, supported by KPI metrics for a stellar customer experience.
Choosing KPI Mystery Shopping means aiming for VIP customer experiences. Consistency builds lasting brand loyalty.