MYSTERY SHOPPING FOR RETAILERS

The emergency, online shopping is eating your lunch! – Dial 1300 911 555 for KPI Mystery Shopping to help you turn back the clock

Did you know that 10 bricks & mortar customers in the 80’s equates to just 1 walk in customer today? – this highlights just how vital each customer entering your stores is to your future prosperity

How do you make sure that each and every customer receives that special service commensurate with their importance to the success of your business? – The answer is mystery shopping, to measure the level of customer courtesy afforded to each and every customer, to measure the selling skills that ensure each and every customer exits with the products that consciously or sub-consciously brought them into the store in the first place – The answer is KPI Mystery Shopping

Our clients attest to us having the best Mystery Shopping programs in the Australian and New Zealand market. When evaluated side by side with other Mystery Shopping providers, the KPI Mystery Shopping offering is the standout in terms of accuracy, unrivalled detail and all-important value for money.

Each Mystery Shopping report features a detailed visit commentary of 500+ words, individual checkpoint outcome scoring, and supported by highly communicative KPI metrics depicting individual location trending over the last 12 cycles (full year based on monthly reports) for sectional as well as every checkpoint outcome on the report.

At the end of each cycle consolidated group results featuring vertical and horizontal analysis is presented in a customised suite of group consolidated reports. These reports are customised to the client’s exact specifications and are designed to require little or no reworking on the part of the client so reports can be sent directly to the executive and other stake holders.

When individual location reports are completed they are posted online and secured by password allowing for authorised access only on as many hierarchical levels as are required.

What sets KPI Mystery Shopping aside from the majority of other providers is the level of detail we put into the visit commentary for each report. The expansive narrative details every facet of the interaction between the shopper and team members during the visit. The extraordinary feedback resulting from these detailed commentaries, along with a customised set of checkpoint outcomes from which the visit is scored, makes our Mystery Shopping reports unique in the market for their superior feedback, and more importantly, when coupled with targeted training become a tangible driver of increased sales.

The quality and accuracy of our Mystery Shopping reports is another significant edge we have over other providers. This claim is based on the fact that we pay our shoppers on average 50% of the fee charged to clients. This equates to double the rate paid to shoppers by most other providers. We do this whilst still keeping the overall cost to client the same if not better than most other providers. The incentivised pay rate plus the extensive training given to our Mystery Shoppers delivers the quality and accuracy we demand.

When assessing which Mystery Shopping provider is best for you we encourage you to ask the question as to what percentage of the fee is paid directly to the mystery shoppers in the field. Logic suggests that motivated and properly incentivised people will always do a better job.

Key features of our Retail Mystery Shopping Reports

National & International coverage

Australia, New Zealand and parts of the Asia Pacific

Our highly detailed commentary

In every report gives all important context to the scoring – beware! Of score based/limited commentary model reports as they are highly dangerous as they can accidentally destroy careers and hurt team morale,

What we pay

On average we pay our mystery shoppers 50% of the fee charged to clients while keeping the fee to client the same or less – logic suggests that properly incentivised mystery shoppers will deliver more detailed and highly accurate reports than the majority of our competitors who pay considerably less

Our Report Types

We offer singular or combined Mystery Shopping reports including store visits, phone calls and online form enquiries

Historical results

Shown on each individual locations report right down to checkpoint outcome level – perfect for time poor executives who can now quickly absorb trending and focus on the important issues of location performance compared to the rest of the group

Mystery Shopping for Retailers

Would you like to have a chat about how our program will work with your business?