Things prospective clients usually want to know before we get on a call.
How much does a Mystery Shopping program cost?+
Our published ranges are on the pricing page, by industry and by the kind of interaction we assess. Where you land inside them depends on the number of locations, shop frequency and survey depth. Most programs start with a complimentary shop so we can scope something realistic together, no contract, no setup fee. We then quote a per-shop rate, plus an agreed allowance for anything the shopper has to buy.
How long does it take to get started?+
For straightforward briefs we can have your first shops in market within two weeks of sign-off: survey design, shopper briefing and dashboard provisioning run in parallel. Larger or multi-jurisdiction programs typically take three to four weeks.
Which industries do you cover?+
Retail, cafes, accommodation, restaurants, fast food, real estate, and council and government, plus in-store brand advocacy across multi-brand retail networks. If your business involves a customer-facing interaction we can probably measure it.
How are your Mystery Shoppers vetted?+
Every shopper applies through a structured form and completes a calibration shop. After that, every live report is personally read by our Quality Control Officer before it goes to a client, and written feedback goes back to the shopper wherever a report needs it. Shoppers stay on the panel only if their report quality holds up.
What's actually in a report?+
Every checkpoint scored and weighted against the KPIs we designed with you, so a six point miss counts for more than a one point one. Written commentary on each section of the visit, to a set length, describing what actually happened rather than repeating the score. Photos and receipts where relevant, stamped with the date, time and location. And trend lines comparing this shop to the location's previous results and the network average. All of it is published to your dashboard after our quality review and sign-off, typically within 48 to 72 hours of the visit.
How often will shops be conducted?+
Most programs run monthly or quarterly per location, often as campaigns of three to six consecutive months followed by a results review. We also run one-off audits, for instance after a refurbishment, training rollout or franchise handover.
Do you cover NZ and Asia as well as Australia?+
Yes. Our shopper panel covers Australia and New Zealand directly, plus selected areas across South East Asia that we cover ourselves to the same standard. A single program can run across all three.
Can I see a sample report?+
Yes, there's a redacted sample report on our Platform page (for a fictitious fast-food brand) showing overall and section scores, trends, the shopper's narrative and every checkpoint. The fastest way to see your own, though, is to take us up on the complimentary shop offer: we'll measure one of your real locations and walk you through the results.
