KPI Mystery Shopping offers a unique outsourced store supervision solution for progressive retailers. The service is known as O.P.S (Operational Preparedness Standard).
This ground-breaking service gives retailers the option of replacing the often cost ineffective ‘area management’ supervision level with external retail professionals who provide unbiased, consistent and comprehensive operational audits of one or more store’s in the group on a national basis.
The reports include a scorecard on every aspect of the stores operational readiness along with the necessary corrective action required to get back on track. These detailed reports give senior executives an unbiased snapshot of how each store is positioned to maximise sales and grow the brand.
Typically, the client’s own training personnel would follow-up the operational audits with store managers to ensure there is compliance and improvement from cycle to cycle.
There are significant cost savings and operational improvements when replacing the ‘area management’ supervision level with O.P.S.