December 2022

Understanding the Benefits of Mystery Shopping for Retail: Boosting Customer Satisfaction and Loyalty

Mystery shopping is a practice that is common in the retail industry. This practice involves the use of trained undercover customers, also known as “Mystery” shoppers, who visit stores and evaluate the customer experience on the ground level. This is done with the intention of gauging the level of satisfaction felt by customers and ensuring

Understanding the Benefits of Mystery Shopping for Retail: Boosting Customer Satisfaction and Loyalty Read More »

Scroll to Top