We are the Mystery Shopping experts!

Established 20 years ago, Australian owned and operated, KPI Mystery Shopping Pty Ltd is a highly respected provider of quality Mystery Shopping reports and related services to retail, accommodation, food & beverage outlets as well as City Councils and other customer service dependent industries across Australia, New Zealand and parts of Asia.

The senior executive team have an extensive and diverse retail and hospitality customer service background. Our Quality Control Officer brings over 35 years of retail/hospitality experience to the company having occupied numerous executive positions including Area Management of the biggest retailer in Australia and General Manager for the largest Duty Free operator at the time in Australia.

Our passion for raising the customer service bar and promoting selling skills to improve client performance provides the foundation of the KPI Mystery Shopping offer.

Our company’s success is due to our ability to remain relevant in the market we service by constantly updating methodology and reporting, for the benefit of our clients and always exceeding expectations. Our success is gained by the long-standing relationships and referrals received from our many clients who value the quality and consistency that KPI Mystery Shopping delivers on a consistent basis.