Potential shoppers first have to make it through a rigorous selection process of which less than 5% of applicants are invited to join our team.
Shoppers then make themselves available for ongoing training based on the detailed feedback they receive from every assignment they complete. This results in our shoppers continually improving on their performance.
Our shoppers deliver the quality and accuracy we demand. As more than 50% of what we bill our clients is paid directly to the shoppers, they know they are valued, and in return prove to be highly motivated shoppers who take their job very seriously.. (As a comparison most of our competitors pay their shoppers less than 30% of what they bill their clients – percentages based on both our competitors and ourselves having the same fee structure to clients).
There are no contracts to sign with KPI Retail Services. Our philosophy is simply “you ring we bring” leaving you with no obligation to commit to further cycles and you can even pause the service for any length of time depending on your cash flow or other business constraints.
You can have us change your reports for the next cycle at a moment’s notice i.e. changing scenarios, check point outcomes, score weightings, special focus questions and even adjusting analysis requirements.
We are famous for our detailed visit commentaries of between 600 and 800 words which provide context to the results achieved on the scorecard, many of our competitors score visits with minimal support information which can be quite dangerous. (See “The Risk in using popular ‘Check Box / limited comment’ style Mystery Shopper reports.”)
We run both vertical and horizontal analysis of the individual reports giving you both detailed and consolidated data for each location, the entire group, as well as the period to date covering all previous cycles.
Specifically, our horizontal analysis allows for individual check points to be viewed as consolidated results across the entire group making for easy identification of specifically what remedial training and coaching is required.
Our analysis reports are designed to your specifications and prepared in a format of your choice saving you time when transferring results to your in-house performance management programs.
We offer very effective in-house Training programs to focus and prepare your team, then provide the Mystery Shopper service to keep the team compliant with the Training session outcomes.
We also offer an outsourced single or multi store supervision service known as O.P.S (Operational Preparedness Standard) to measure the operational preparedness of a location or entire group.Click here to view our other services